Frequently Asked Questions

Are the Doxy pedals exact replicas of its legendary model ?
The original amp tones are a combination of a lot of parameters : the circuit and components, the speaker, the enclosure, the treble booster and the electric guitar, but also the studio trickery, the effects (EQ…) applied on the recordings...and of course the guitarist playing ! For these reasons, the original tones are never readily obtained « as is », out of the amp. The Doxy pedals circuits are not exact replicas of the original amp, but they rely on the same type of components (germanium transistors, transformers…) to achieve the closest tone possible. We chose, on our videos page, not to work on studio trickery and effects, to show what tones you will actually get with the Doxy pedals. And these tones are already very close to the you’ll have to go down the same road as your guitar hero to get even closer. We also chose to offer more options than the actual original amp (for instance a DI output, for direct recording into a soundcard), which makes the Doxy pedals a different piece of gear, more versatile and more musician friendly.

I don't own a the right electric guitar type... Is a Doxy still an option for me to get that tone I'm looking for ?
Yes ! The good news is that you'll be able to achieve very good tones with a lot of guitar types. Quality of the tone will depend on your pickups setting though, so you'll have to find out the one that best works for you.

What are the terms of your warranty?
Our products are warranted for a period of one year to the original purchaser. This warranty is void if the original purchaser sells, leases or rents his product. This warranty covers defects in workmanship and materials. Defects due to misuse, accident, neglect or wear and tear resulting from normal use are not covered. Unauthorized alteration, modification or repair of the product will void the warranty. No charge will be made for warranty repairs, which include labor and materials. The purchaser must notify us by email to obtain authorization for warranty repairs and shipment to us. Transportation charges to the repair facility are to be borne by the purchaser, return shipping by the manufacturer. We will repair or replace the product at our option. This warranty is void if the product was not purchased from DoxyWorld directly. There are no other warranties on this product expressed or implied other than what is stated on this warranty.

How much does shipping cost?
Shipping costs are the actual cost of shipping, including carriage (calculated by actual weight of your packaged order), appropriate insurance for the items and packaging. DoxyWorld will not profit from this in anyway. Shipping costs will be calculated and displayed online, while you're making your order on International shipping may be subject to customs or duty charges. DoxyWorld can't declare goods as "gifts", or can't minor items real value.

How do I pay for my Doxy pedal, speaker, etc... ?
The DoxyWorld website will let you order the different items (Doxy amp pedal, cabinets...) you want, calculate the shipping costs and check out through PayPal secure payment gateway. You'll be able to pay using your PayPal account or your credit card through PayPal.

How do I know if you are making progress on my order ?
When DoxyWorld makes some significant progress on the build of your Doxy products, we will send you some pictures and will keep you informed through emails about how things are going.

What are the delivery times when my order is completed ?
Average international delivery times can vary between 4 and 8 working days, depending on your location. Customs handling can sometimes take some extra time.

Where is my order right now ?
When your order is completed and shipped, DoxyWorld will send you a tracking number and a tracking website link, so that you can see in real-time where your parcel is.

You didn't answer my question...
Contact us and we will answer your questions promptly.